0kplay Privacy Policy

This Privacy Policy ("Policy") describes how 0kplay ("we," "us," "our," or "the Platform") collects, uses, stores, discloses, and protects the personal information of users ("you," "your," or "Player") who access or use the 0kplay website at https://0kplay.com and all associated services, features, games, and content.

0kplay is committed to protecting the privacy and personal data of all its users. We operate in full compliance with the Republic Act No. 10173, known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC") of the Philippines.

This Policy applies to all personal data collected through the 0kplay website, mobile-optimized platform, customer support channels, and any other touchpoints through which you interact with 0kplay. It should be read alongside our Terms & Conditions.

For the purposes of the Data Privacy Act of 2012 and this Policy, 0kplay acts as the personal information controller ("PIC") in respect of the personal data it collects from users of the platform. As the PIC, 0kplay determines the purposes and means of processing your personal data.

Where 0kplay engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and analytics platforms — those parties act as personal information processors ("PIP") and are bound by data processing agreements that require them to handle your data only in accordance with 0kplay's instructions and applicable law.

0kplay collects the following categories of personal data from users of the platform. We collect only what is necessary for the purposes described in this Policy.

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming assessments or regulatory compliance, and only with your explicit consent where required by law.

0kplay collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and interact with the 0kplay platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank.
• Publicly available sources: In limited circumstances, we may verify information against publicly available records for compliance purposes.

0kplay processes your personal data only where we have a lawful basis to do so under the Data Privacy Act of 2012. The primary purposes for which we process your data, and the corresponding legal bases, are as follows:

• Account management and service delivery: Processing is necessary for the performance of our contract with you — specifically, to create and manage your 0kplay account and provide access to our gaming services.
• Identity and age verification (KYC): Processing is required to comply with our legal obligations under PAGCOR regulations and anti-money laundering laws. We are required to verify that all players are at least 21 years of age.
• Payment processing: Processing is necessary for the performance of our contract with you to facilitate deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers.
• Fraud prevention and security: Processing is necessary for our legitimate interests in protecting the platform, our players, and the integrity of our gaming operations.
• Responsible gaming monitoring: Processing is necessary to comply with our legal obligations and to protect the vital interests of players who may be at risk of problem gambling.
• Marketing and promotions: Where you have given your explicit consent, we may use your contact details to send you information about 0kplay promotions, bonuses, and new game releases. You may withdraw this consent at any time.
• Analytics and platform improvement: Processing is based on our legitimate interests in understanding how players use the platform so we can improve our services.
• Legal and regulatory compliance: Processing is necessary to comply with applicable Philippine laws, PAGCOR requirements, and court or regulatory orders.

0kplay does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, solely for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC and AML screening services engaged to verify your identity and comply with regulatory requirements.
• Game software providers: Licensed game developers and live casino operators whose games are hosted on the 0kplay platform may receive limited technical data necessary to deliver their games.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and platform maintenance providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities, where we are legally required to disclose information.
• Professional advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

0kplay retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AML regulatory requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Customer support communications: Retained for three (3) years from the date of the interaction, or longer if related to an ongoing dispute or legal matter.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of compliance.
• Technical and usage logs: Retained for up to twelve (12) months for security and fraud detection purposes, after which they are anonymized or deleted.

When personal data is no longer required, 0kplay will securely delete or anonymize it in accordance with our data disposal procedures.

0kplay implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 0kplay platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, vulnerability assessments, and penetration testing of the platform.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Secure data centers with physical access controls, fire suppression, and redundant power systems.
• Staff training on data privacy and security obligations under the Data Privacy Act of 2012.

In the event of a personal data breach that is likely to result in harm to affected individuals, 0kplay will notify the National Privacy Commission and affected players in accordance with the timeframes and procedures required by the Data Privacy Act of 2012 and NPC Circular 16-03.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by 0kplay:

1. Right to be Informed: You have the right to be informed of how your personal data is being collected and processed, which is the primary purpose of this Privacy Policy.
2. Right to Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
3. Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
4. Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
5. Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
6. Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
7. Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within fifteen (15) business days, or within the timeframe required by applicable law.

0kplay uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit a website.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session authentication cookies and security tokens. These cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Used to collect anonymized information about how players use the 0kplay platform, such as which pages are visited most frequently. This helps us improve the platform experience.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Targeting & Marketing Cookies: Used, with your consent, to deliver relevant promotional content about 0kplay games and offers. You may opt out of these at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 0kplay platform. For more information on managing cookies, refer to your browser's help documentation.

The 0kplay platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

As part of our registration and KYC process, all players are required to verify their age by submitting a valid government-issued identification document. 0kplay employs both automated and manual verification procedures to enforce this requirement.

0kplay primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from locations outside the Philippines — for example, where we use cloud infrastructure providers or game software partners with servers in other jurisdictions.

Where such transfers occur, 0kplay ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under the Data Privacy Act of 2012.
• Transfers only to jurisdictions that have been assessed as providing an adequate level of data protection.
• Data processing agreements with all third-party processors that impose binding data protection obligations.

0kplay reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. The date of the most recent revision is displayed at the top of this page.

When we make material changes to this Policy, we will notify registered players via email or through a prominent notice on the 0kplay platform prior to the changes taking effect. Your continued use of the platform following notification of changes constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 0kplay protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 0kplay handles your personal data, you may contact our designated Data Protection Officer (DPO). Our DPO is responsible for overseeing compliance with the Data Privacy Act of 2012 and this Policy.

You may reach the 0kplay Data Protection Officer through the following channels:

Please include your full name, registered account username, and a clear description of your request or concern when contacting us. We will acknowledge receipt of your request within three (3) business days and provide a substantive response within fifteen (15) business days, or within the timeframe required by applicable law.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.